Background checks

Background check provider

Instacart contracts Checkr., Inc and Sterling to perform all shopper background checks. When we extended our conditional offer to you to provide services on the Instacart platform, you authorized your background check. 

If there are issues with your background check, you’ll receive an email from Checkr/Sterling requesting more information.

Background check requirements

You must use your Social Security number (SSN) to run a background check. You can use/switch over to your Tax Identification Number (TIN) after we perform a background check with your SSN. 

You must also have a valid U.S. license. 

Background check processing time

Background checks usually process within 10 business days. Due to high volumes and temporary closures, delays are possible. Learn more at the Checkr Help Center and Sterling Help Center.

I have questions about my background report.

If you received a copy of your background check and want to dispute it, follow the appropriate contact method.

Checkr—

Email [e-mail].

Sterling—

Follow the dispute instructions included in the email from Sterling.

For information about the Checkr background check process, disputes, and other topics, visit the Checkr Help Center.

For information about the Sterling background check process, disputes, and other topics, visit the Sterling Help Center.

Frequency of background checks

In order to keep shoppers, retail partners, and customers safe, Instacart runs a background check on active shoppers every year. The annual background check identifies recent activity since a shopper’s last background check.