Background checks

In extending a conditional offer to provide services on the Instacart platform, we obtained authorization from you to perform a background check. Instacart contracts with the investigative consumer reporting agency, Checkr, Inc, to perform all Shopper background checks.

My background check is pending so my hours were cancelled.

Most background checks are complete within 2–7 business days. Unfortunately, some checks take longer than others. Picked up hours will be canceled 6 hours prior to your start time if your background check has not cleared.

It can be frustrating, but please be patient. We need the results of your background check before allowing you access to the Instacart platform.

How do I check the status of my report?

You can follow the progress of your background check by visiting the Checkr applicant portal and logging in. You can also visit Checkr directly at https://ca.checkr.com/login. If you don't have a log in or password please select Trouble accessing your account? to reset your password.

For information about the background check process, disputes, and other topics, please visit the Checkr Help Center.

I have questions about my report.

If you received a copy of your background check and believe that any of the information is inaccurate or incomplete, please contact [e-mail].

If you received a copy of your background check and would like to provide mitigating factors or evidence of rehabilitation, please contact [e-mail] for consideration.

For information about the background check process, disputes, and other topics, please visit the Checkr Help Center.