If you’ve already started the sign-up process and wish to switch to a different location or role, you’ll need to contact Community Support to restart the process.
To contact Community Support, tap the Submit a request link at the bottom of this screen.
Before doing so, please review the information below.
Changing the location
Before contacting us to change your region, please check if we’re in the area! You can view Instacart’s current locations at instacart.com/locations
When submitting your request, please specify the zip code or post code for the new region where you’d like to shop.
Changing the role
Before contacting us to reset your sign-up account, please make sure you understand the difference between the two types of roles with Instacart:
The Full Service Shopper opportunity is for independent contractors. It offers the flexibility to select your own hours with no maximum cap. In the FSS role, you can access the Instacart platform to connect with customers that you want to service. You will be shopping and delivering orders to your customers, and sometimes just delivering orders.
In the US-based In Store Shopper role, you join the Instacart as an employee, working with other ISS at a retailer location under the leadership of Instacart management. As an ISS role, you will be shopping for orders in a single store location each shift. There is no car required. The role has a maximum of 29 hours per week. However, you are not guaranteed to receive 29 hours per week, and the number of hours scheduled will fluctuate with customer demand.
If you would to switch to an In Store Shopper role, please let us know, and then be sure to select No on one or more of the car eligibility questions, once your information has been reset.
While Community Support can reset your information, we cannot guarantee available slots for any role or region. Availability can be viewed once you’ve logged back into your session and resubmitted your eligibility information.